Privacy Policy

Who we are

Switch Neutral is a UK-based provider of governance-led carbon reporting, SECR support, and related reporting services.

Contact details

Switch Neutral
1 Cardale Park, Harrogate, HG3 1RY, United Kingdom
Email: enquires@switchneutral.co.uk
Phone: +44 1423 000000 (placeholder)

What personal data we collect

When you contact us by email, we may collect:

• Your name
• Your organisation name
• Your email address
• Your phone number if you include it
• Any details you provide about your enquiry or reporting requirement

How we use your data

We use personal data to:

• Respond to enquiries
• Discuss services and reporting requirements
• Prepare proposals, scoping, and data requests
• Maintain business records of communications

Lawful basis

We process personal data under the following lawful bases:

• Legitimate interests, to respond to enquiries and conduct business communications
• Contract, where processing is necessary to deliver agreed services
• Legal obligation, where we must retain certain records

How we store and protect your data

We take reasonable steps to protect personal data from unauthorised access, alteration, disclosure, or loss. Access is restricted to people who need it for business purposes.

Who we share data with

We do not sell personal data. We may share data with service providers where necessary to run the business, such as email hosting and IT providers, under appropriate protections.

International transfers

Some suppliers may process data outside the UK. Where this happens, we use appropriate safeguards.

How long we keep data

We keep enquiry communications for as long as needed to manage the relationship and for reasonable business record keeping. If you become a client, retention periods may be longer to meet legal and operational needs.

Your rights

Under UK GDPR, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion in certain circumstances
• Restriction or objection in certain circumstances
• Data portability in certain circumstances

To exercise your rights, email enquires@switchneutral.co.uk.

Website tools and live data

If you use our live carbon intelligence tool, the postcode area entered is processed to return regional data. We do not use that tool as a customer account system or reporting portal.

Cookies and analytics

This website does not currently use non-essential cookies or analytics. If this changes, we will update our cookies policy.

See: Cookies Policy

Complaints

If you have a concern about how we handle personal data, contact us first so we can address it. You also have the right to complain to the Information Commissioner’s Office (ICO).

See: Complaints